Customer Service Specialist

We require

Description:

Responsible for providing optimal quality customer experience for all inbound phone calls from internal and external customers. Including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. Supports team concepts and the goals and objectives of the Department.  

Essential Functions:
  • Works to provide First Call Resolution whenever possible by promptly answering customer’s inbound phone calls for assistance or order placement. 
  • Possesses and effectively utilizes knowledge of current policies and procedures within the Call Center.
  • Work with multiple computer applications; working with client management software applications to enhance delivery of service to our customers 
  • Assists customer with questions and issues.  Identifies customer problems and uses proper techniques in decision making to resolve.
  • Identifies service errors and report/resolve appropriately.
  • Up-selling of products and services for promotions/discontinuations or contests, as required.  
  • Educates customer about other products and services we offer.  
  • Ability to learn and take on additional responsibilities; complete other projects as assigned
General Job Requirements:
  • Excellent communication skills, both verbal and written.
  • Intermediate skill in the use of Excel, Word, Outlook and PowerPoint. Advanced preferred.
  • Excellent written and organizational skills.
  • Able to prioritize and work in a fast paced, constantly changing environment with the ability to multitask.
  • Attention to detail and excellent time management.. 
  • Ability to read and understand technical material such as SOP’s, Product Parameters and Specifications.
  • Must maintain knowledge of all products, prices, accessories and literature, shipment and availability of product, policies and procedures.
  • Ability to understand, apply and explain company policies and procedures. 
  • Self-motivated and has the ability to project a positive attitude.
  • Interpersonal skills: Customer Service Professionals interact with many different people. Creating and maintaining positive relationships is an essential part of a Customer Service Professional’s job including and maintaining themselves in a professional and friendly manner at all times. 
  • Listening and Communication skills: Customer Service Professional must possess active listening skills and be engaged when communicating with customers. 
  • Patience: Customer Service Professionals must be patient and polite, especially when dealing with difficult or upset customers. 
  • Problem-solving skills: When addressing customer issues, Customer Service Professionals need to analyze situations, investigate problems, and determine solutions.
Work Environment
  • Prolonged sitting in front of a computer
  • Must respond to an average of 50 calls per day
  • Adheres to Standard Operating Procedures and Regulatory requirements
Education
  • High school diploma or equivalent required
Experience
  • Minimum of (3) years Customer Service experience in a call center environment required (internal or external), medical device field preferred.

We offer

If you are hard working and can show results, You can be sure that we’ll see and appreciate your efforts. Our system of monthly and yearly assessments will enable you to obtain interesting bonuses on top of your standard salary. We will also financially reward good ideas and suggestions for innovations.

We are a result-oriented company. In many positions, we allow employees to set flexible working hours to meet their personal and professional needs.
 

We expect maximum performance from our employees and we know how to show our appreciation. Not only in the form of a regular salary, but also in the form of numerous employee benefits. Benefits are not limited to job positions and are available to everyone. Employees can choose the benefits that suit their needs.

Join our team! Send us your information below and we will contact you as soon as possible.
Thank you!

 
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